About Us

Since 1987, ASAP/NetSource has been offering quality support for your PC, printers, peripherals, LAN and WAN environments. Today, ASAP/NetSource is staying on top of your technology and creating valuable solutions for your business.

ASAP/NetSource is one of the largest IT Solutions Providers in the New York Metropolitan area servicing thousands of satisfied customers. We are a full service support organization that has established a premier service for PC's, printers, peripherals, LANS/WANS and software installations and support.

ASAP/NetSource recognizes the growing demand for a full service maintenance program that assures a timely and proper response to system malfunctions and minimizes downtime. Our programs are specifically designed to increase end-user's productivity and time management, which in turn alleviates the pressure on internal support activities. Our support program will minimize loss of data and untimely failures. ASAP/NetSource will support your entire desktop environment from low-end printers to WAN (Wide Area Networks) and everything in between.

---

Overview

ASAP/NetSource was founded on the principle that in order for a full support service organization to be truly effective, it must be comprised of three major elements.

• Service: We specialize in a full support service solution. Our industry recognized expertise and 30 years of business experience in hardware, software and networking allows us to anticipate your organization's ever changing requirements. Our goal is to ensure your strategic objective is achieved, thereby allowing your organization to concentrate your focus on your primary goal of assuring the efficiency and productivity of day-to-day operations.

• Personnel: Our certified technicians, with their combined experience and expertise are trained on the latest industry trends and advancements.

• Logistics: Our state of the art dispatch network allows us to support our technicians with ASAP/NetSource's resources, from OEM (original equipment manufactured) parts, to on-site split-second information, through our closed circuit wireless phone system. This system connects ASAP/NetSource's technicians with our service dept., help desk, parts depot, where applicable to the client.

Coverage

ASAP/NetSource currently services a large diversified customer base consisting of Financial Institutions, Hospitals, Schools, Hotels, Legal and Accounting firms, Government and City agencies and more. Through our 30 years of service we have formed long lasting synergetic alliances through a network of computer maintenance companies throughout the United States. This alliance enables ASAP/NetSource to provide national coverage for all your maintenance needs. ASAP/NetSource's corporate headquarters in Midtown Manhattan houses our service department, parts supply depot, and in house repair facilities. ASAP/NetSource's primary target market is the New York Metropolitan area specializing in Manhattan. We also provide quality support services throughout Tri State Area and parts of New Jersey.

Service Programs

ASAP/NetSource's strategy is to offer the most comprehensive and flexible service programs available. These flexible support programs consist of a comprehensive range of service plans. Our programs provide a timely solution to service and maintenance needs, minimize downtime and increase end user's productivity.

Account Technicians

ASAP/NetSource provides our technicians with training and certification on the latest computer equipment, LAN (Local Area Network) and WAN (Wide Area Network). ASAP/NetSource's highly trained and experienced staff includes MCSE (Microsoft Certified Systems Engineer), NCNE (Novell Certified Network Engineer) and Apple/Macintosh Certified Network Engineers to handle all your LAN/WAN needs.

Call Tracking

Each service call placed will include documentation through a control number. Once a service call is placed a service technician is automatically contacted. The technician is then responsible to call the customer to perform a simple phone diagnostic to ensure proper parts are taken and to inform the customer of estimated time of arrival. If the service call is not responded to within two hours, the computer automatically flags the dispatcher and the call is given to a manager. The manager is then accountable to ensure the call is completed. When the service call is completed, the computer will then measure the response time to ensure our timeliness.

Reports

ASAP/NetSource prides itself on our constant communication with our clients by generating monthly reports that are available upon request, consisting of system malfunctions, replacement of parts and response time.

Disaster Relief

ASAP/NetSource has designed assistance procedures to provide relief in the event of an emergency or disaster. Should an emergency occur, ASAP/NetSource would provide loaner equipment and technical support.

Authorizations

ASAP/NetSource is an authorized valued reseller/support and maintenance provider for Microsoft, Dell, Hewlett Packard, Lexmark, Xerox, and more. ASAP/NetSource is an official Microsoft Certified Solution Provider.

Final Word from the President

We trust this overview fulfills your expectations of a full support service organization. It is ASAP/NetSource's commitment to provide you with the most reliable service possible. If you have any comments, please give us a call at (212) 447-6633.

Our customers are our most important assets. Thank you for considering ASAP/NetSource as your full support service provider. We look forward to doing business with you.